🚚 Shipping Policy
Last Updated: 07 December 2025
Thank you for shopping with shahembroderyshawls.com.
We aim to deliver premium Cashmere & Embroidered Shawls to your doorstep as quickly and safely as possible.
🌍 1️⃣ Shipping Coverage
We currently provide shipping:
✔ Across India
✔ Selected International Locations (on request)
Shipping availability depends on courier service coverage.
⏱️ 2️⃣ Delivery Time
Domestic Shipping (India):
📌 5–10 business days (location-based)
International Shipping:
📌 10–20 business days (customs clearance based)
Note: Remote area deliveries may take extra time.
💰 3️⃣ Shipping Charges
- Shipping charges will be visible at checkout before placing the order.
- International shipping costs vary by country, weight & courier partner.
We may offer Free Shipping during special promotions.
📦 4️⃣ Order Processing Time
- Orders are processed within 1–3 business days after payment confirmation.
- No processing on Sundays & public holidays.
🚚 5️⃣ Tracking Your Order
Once the order is shipped, the customer will receive:
✔ Tracking number
✔ Courier partner details
✔ Tracking link on SMS / Email
🧣 6️⃣ Packaging
Every shawl is packed securely with:
- Protective wrapping
- Moisture safety
- Tamper-proof packaging
We ensure safe and damage-free delivery.
❗ 7️⃣ Delay & Responsibility
We are not responsible for delays caused by:
- Courier company operational issues
- Weather or natural events
- Customs clearance (for international orders)
We always support the customer to resolve courier-related issues.
📝 8️⃣ Wrong Address / Missed Delivery
If delivery fails due to:
- Incorrect/Incomplete address
- Recipient not available
- Non-responsive contact number
Re-delivery charges may apply.
🔄 9️⃣ Damaged or Tampered Package
If parcel appears damaged / opened:
🚫 Do NOT accept delivery
📷 Take photos immediately
📞 Contact us within 24 hours
We will assist with replacement as per our Refund & Return Policy.
📞 Customer Support
For shipping-related queries:
shahembroderyshawls.com
Owner: Mohd Shahjahan
📞 +91 9693484190
📩 mohdshahjahan094@gmail.com