Refund and Returns Policy
Refund & Return Policy
Last Updated: 07 December 2025
At shahembroderyshawls.com, we take great pride in delivering premium Cashmere & Embroidered Shawls. Every product is carefully inspected before shipping.
However, if you face any genuine issue, we are here to help.
Returns & Exchange Eligibility
We accept returns/exchanges only if:
Wrong product delivered Product received in damaged condition Major defect in stitching or embroidery
Return/exchange requests must be made within:
48 hours of receiving the product
(Video proof of unboxing required)
Non-Returnable Items
Due to the delicate nature of handcrafted shawls, returns are not accepted in the following cases:
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Customer change of mind
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Minor color/texture difference
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Natural handmade variations in design
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Used or damaged product by customer
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Sale/discounted products
Return Process
To raise a return request, contact us at:
mohdshahjahan094@gmail.com
+91 9693484190
Provide:
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Order ID
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Photos/video of the issue
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Reason for return
Once approved, you must ship the product back within 5 days in original packaging.
Return shipping cost will be borne by the customer unless the mistake is from our end.
Refund Process
Refunds are initiated only after:
Product is received back Quality check is completed Return request is approved
Refund mode:
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Online payment → Same mode refund
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COD order → Bank transfer
Refund processing time: 7–10 working days
Exchange Option
If a replacement of same product is unavailable, customer may choose another product by:
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Paying price difference (if higher)
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Or receiving store credit (if lower)
Store credit validity: 90 days
Cancellation Policy
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Orders can be cancelled within 6 hours of purchase
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Once shipped → No cancellation allowed
Final Decision
All returns/refunds are subject to our final inspection and approval.
We reserve the right to refuse a return request if it does not meet the above criteria.
Contact Support
For complaints or help, please contact:
shahembroderyshawls.com
Owner: Mohd Shahjahan
Phone: +91 9693484190
Email: mohdshahjahan094@gmail.com